Blume appoints new Contact Centre Operations Manager

Blume is happy to have appointed Mark Fearnley as its new Contact Centre Operations Manager, based at its new office in South Manchester.

With over 25 years’ experience working in operations, Mark joined Blume last month from Countrywide where he was Head of Panel Management, following previous roles with Simpson Millar, Manchester Airport Group (MAG) and Landmark Information Group.

In his new role, Mark is responsible for managing customer service level expectations, and monitoring, reporting upon and driving service performance to ensure Blume’s clients receive a consistent and first-class service.

Alongside his busy work schedule, Mark is also a keen runner.  He volunteers every week at two local parkruns and has successfully completed multiple high profile runs, including the Manchester and London marathons!

Commenting on his appointment, Fearnley said: “Blume’s back story and spirit, combined with its dynamic and fast-paced environment, really attracted me to the role. The contact centre teams are so passionate about what they do, and so proud about the customer service they deliver, I was bowled over by their balance of professionalism, positivity and personality. My first month at Blume has flown by and it’s been great to hit the ground running, looking for new ways to support the business and its already impressive growth.

Lisa Emsley, Blume’s Chief Operating Officer says: “As a fast-growing and ambitious business, it’s crucial that our management team continues to evolve with some of the sector’s best talent. Mark’s experience and industry knowledge is second to none and he joined Blume at both a very busy and exciting time for the business.”

Marks appointment builds upon a successful start to 2024 for Blume, after having moved into its new office premises at Egerton House in Didsbury in April, and doubled the size of its workforce in the last 12 months.